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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Features:
【Perfect Skin Care Tool】This skin tightening device for face and neck can be used with your favorite cream or lotion to help your skin absorb the cream or lotion faster and more fully so that it can smooth and tighten your skin, increase skin elasticity and softness, and maintain healthy glowing skin. That is because the face neck massager can reach and maintain a constant temperature of 45 degrees Celsius (or 113 degrees Fahrenheit).
【Massager for Face and Neck】This multifunctional face neck massager has 7 or 3 different LED light modes that are not only suitable for massaging the face, neck but also can be used to massage the arms, shoulders and other parts, tightening the sagging skin and relaxing the muscles.remove facial and neck wrinkle, make your skin smoother and brighter, by combine use with a RIGHT skin care.
【3 Functional Modes】The CLEAN Mode can clear the pores and keep your skin clean and glow; The second Mode can relax your skin, help your skin absorb skin care products and reduce fine lines and wrinkles; The HOT Mode can tighten the sagging skin and promote collagen production, thus rejuvenating your skin. This LED light wrinkle removal device contains 7 LED light modes. More options for various skin problems!
【How to use】Safe and easy, this rechargeable wrinkle remover is suitable for face lifting and smoothing fine lines, use the massage head near the neck and lift from the bottom, 5-10 minutes each time, twice a day. The curve of its massage head that is 160 degree can fit your face and neck perfectly. Improve your skin quality every day.
【Portable】Rechargeable face massager is compact and fashionable, allowing stored in your travel makeup bag for instant face massage sap on different occasions anytime, anywhere. Suitable for men and women.
Specification:
Material: ABS
Color:Black
Light Device Type: 7 LED Light Device, 3 LED Light Device (option)
Output voltage: 3.7V
Battery capacity: 500mAh
Power: 2.5W
Input voltage: 5V=1A
Size: 89x47x120mm
Auto turn off: about 5 min
Charging time: about 2h
3 Modes:
(1)Clean mode (CLEAN) : Clean up trash from deep pores to shrink pores, eliminate acne, and solve dull skin.
(2)EMS mode (EMS): Effectively stimulate and relax the skin and help skin care product go deeply to keep skin moist.
(3)Moist mode (HOT): Gently awakens and relaxes the skin, helping the skin restore its vitality.
7 LED Light Device:
(1)Red light 630nm: Anti-aging promote collagen production
(2)Blue light 415nm: Sooth inflammation calm sensitive skin
(3)Green light 525nm: Smooth wrinkles fine lines
(4)Cyan light 490nm: Reduce skin tension swollen capillaries
(5)Purple light 390nm: Promote lymphatic drainage
(6)Yellow light 590nm: Reduce melanin production
(7)White light mix: Relax skin accelerate growth and healing of skin cell
Package included:
1x Neck beauty device
1x USB charging cable
1x User manual
Note:
Due to the different monitor and light effect, the actual color of the item might be slight different from the color shown on the pictures.
Please allow 1-2cm measuring deviation due to manual measurement.
ATTENTION:
If the customer change their mind and want to cancel the order, please contact us within 2-3 hours after placing the order. Or, once the package is dispatched, we won\'t be able to intercept packages in transit. Please understand.


At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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