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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Explore the outdoors with the versatile Tagalong Convertible Stroller Bike Trailer. Designed for both biking and strolling, this trailer is built to comfortably carry your medium-large dog, two smaller pets, groceries or other cargo, with a maximum load capacity of 40 kg. Whether you're navigating city streets or rugged trails, this trailer is made to keep your pet safe and comfortable.
COMFORTABLE
Your pet will enjoy a spacious cabin, made from durable 600 Denier waterproof nylon canvas. The cabin is designed to protect your dog from the elements, with rainproof vinyl windows and sun-screening fly mesh that keep your pet dry and comfortable. Inside, the surface washable floor padding offers easy maintenance and a cosy space for your pet to relax.
DURABLE
The trailer's strong steel tube frame and hybrid pneumatic all-terrain rubber tyres - 20-inch in the rear and 10-inch in the front, are built to handle various terrains, providing a stable and smooth ride whether you're on pavement, dirt paths, or uneven ground.
VERSATILE
The Tagalong easily converts from a bike trailer to a stroller using the quick connect and release system on the tow bar, front wheel and push bar. This versatility makes it perfect for a range of activities, from biking, jogging, picnics or just walking. The collapsible frame and quick-release front wheel make setup and storage simple, so you can switch between modes or pack it away with ease.
SAFETY FIRST
The trailer includes several safety features designed to keep your pet secure. The lockable wheel breaks are designed to prevent accidental rolling when stationary. Front and rear reflectors and a high-visibility flag and reflective side markers are included to enhance visibility, helping to keep both you and your pet safe on the road. The cabin openings use a heavy-duty double zipper screens in the front and rear to provide easy access. Two leash points keep your pet secure while inside.
With the Tagalong Convertible Stroller Bike Trailer, every outing becomes a chance to bond with your pet, offering them a comfortable and secure ride no matter where your adventures take you.

We accept Change of Mind returns for 14 days after you have received the item in cases where you have changed your mind or made an incorrect purchase and wish to return the product. This also applies to orders canceled when the item has already been dispatched from our warehouse. The item must be in a re-saleable condition to qualify for a change of mind refund. Deductions may apply including Initial and Return Shipping, as well as restocking fee of 10% of the product price
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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