Tuya Home WIFI Smart Door Lock Biometric Fingerprint Smart Card Password Key USB

Frequently Asked Questions

Does this smart door lock work with Australian doors?

Yes, the Tuya Home Smart Door Lock is designed to work with most Australian doors. It's suitable for door thicknesses between 35-50mm, which covers standard Australian residential doors, and works with any door opening direction. Before purchasing, measure your door thickness to ensure it falls within this range. If you're unsure about compatibility with your specific door setup, Yarra Supply offers a 30-day returns policy, so you can test it with confidence.

How many different ways can I unlock this door lock?

This smart door lock gives you 5 unlocking methods for maximum convenience: fingerprint recognition, password entry, mechanical key, IC smart card, or the Tuya smartphone app. The fingerprint reader can store up to 50 different fingerprints, while the password system supports up to 150 unique access codes. This means you can easily set up access for family members, housemates, and trusted visitors without needing to hand out physical keys.

What happens if the batteries die or the power goes out?

The lock includes backup power options so you're never locked out. It normally runs on 4 x AAA batteries (not included with purchase), but if the batteries die, you can use the emergency USB charging port to power the lock temporarily. Additionally, the lock comes with 2 mechanical keys as a backup, so you can always unlock your door the traditional way if needed.

Can I give temporary access to visitors without sharing a permanent password?

Absolutely. One of the standout features is the temporary visitor password function. Through the Tuya app on your smartphone, you can create one-off passwords for guests, friends, or tradespeople that expire after a single use. You'll also receive real-time notifications when visitors enter or exit, and can view a complete activity log showing who accessed your home and when. This is great for Airbnb hosts or if you need to give cleaners or tradies temporary access.

How long does delivery take to Australia, and can I return it?

Shipping times vary depending on your location within Australia, so check the product page for your specific postcode estimate. Yarra Supply stands behind this product with a 30-day returns policy, giving you a full month to test the smart lock in your home. If you change your mind about your order, you'll need to contact us within 2-3 hours of placing it. Once the package has been dispatched, we can't intercept it in transit, so it's best to reach out quickly if you need to cancel.

Is this door lock secure if someone watches me enter my password?

Yes, there's a clever security feature called "Scramble PIN Code." When you enter your password, you can add extra digits randomly before or after your actual code—for example, if your code is 1234, you could enter 5671234890, and it will still unlock. This prevents anyone watching you from working out your real access code. Additionally, if someone enters an incorrect fingerprint or password multiple times, the system automatically locks for three minutes as a security measure against forced entry attempts.

What's included in the box when I order this lock?

The package includes everything you need to get started: the smart lock front and rear panels, a complete screw kit for installation, 2 mechanical keys, 2 IC smart cards for keycard access, the mortise lock component, and a user manual with instructions. The only thing not included is the 4 x AAA batteries needed to power it—you'll need to purchase those separately. If you run into any issues during installation, refer to the manual or contact Yarra Supply for assistance.