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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

The 750-watt heating element allows our home water distiller to produce up to 0.26 Gal (1 L) per hour and about 6 Gal per day. It can effectively dissolve solids, VOCs and other impurities, offering you the pure distilled water for drinking at ease. Apart from distilling water, it can be used to make alcohol and essential oil as well. Perfect for offices, homes, labs, dental clinics, etc.
Our countertop water distiller is designed with a feature-rich control panel, displaying both the setting temp and actual temp. The setting temp ranges from 86_/30 Celsius to 226.4_/108 Celsius. The considerate _/ Celsius switch button allows you to better monitor the distillation process according to your perception of temperature. Besides, from the comfort of the dry-burning protection, it will shut down automatically when the heating temp exceeds 302_/150 Celsius.
In additional to the conventional functions described above, our distilled water maker spotlights timing function. The 0-99 H timing range is ideal for constant temperature fermentation, perfectly meeting your needs of making alcohol, essential oil, and hydrosol. Plus, it is suggested to set 3.5 hours when distilling 1.1 Gal/4 L water. In this way, some water will remain at the bottom at the end of distillation, which can effectively reduce limescale.
All the parts that come into contact with water adopt food-grade 304 stainless steel, including the internal tank, inner cap, and water outlet. The 1.03 Gal/3.9 L glass carafe with silicone buffer won't crack or break easily. It can store the distilled water longer than those plastic ones. A built-in 4-blade aluminum fan as well as the SUS 304 condensing coil is durable enough to ensure rapid heat dissipation and extended service life.
To provide you with a better using experience, we kindly offer a bottle of cleaning powder and 3 pieces of replaceable carbon packages. It is hassle-free to clean the internal tank with the cleaning powder. The limescale can be minimized if you leave some water at the bottom at the end of each distillation. Installing the carbon pack at the water outlet can further purify the distilled water and adjust its taste.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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