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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Our aquarium gravel cleaner utilizes the flow rate valve's connection to the gravel pipe and outlet pipe, allowing water to be pumped out using the vacuum pressure generated by water flow. Dirty water flows directly into the sink or bucket, without the need for electricity or multiple manual pumps. Unlike traditional water changers, it only requires closing the water flow valve to add water, suitable for medium to large aquariums, making cleaning effortless.
When draining, extend the 12.6 inch gravel pipe into the aquarium. The long pipe allows you to clean the bottom without touching dirty water, making cleaning easy even in tall aquariums. With an internal filter net, fine pores prevent sand from entering; the large diameter of φ0.8" / φ51 mm helps improve the efficiency of sucking up fish waste and other viscous substances. The entire process is noiseless, ensuring the fish are not disturbed.
Our connector components come with three sizes of threaded faucet adapters: 3/4 in, 15/16 in, and 55/64 in, which can be used with most bathroom, garden, and kitchen faucets without worrying about compatibility issues. The adapters are made of brass and can withstand water pressure and flow for a long time without being easily damaged. An additional plastic quick connector is provided to avoid problems with mismatched threads or leaking from hard connections.
The 50 ft / 15.2 m extra-long PVC hose adapts to the long distance from your living room/room to the faucet, allowing you to completely eliminate heavy water buckets, suitable for small to medium-sized homes. The high-quality PVC is not only durable and flexible but also does not release harmful substances or odors, ensuring the safety and hygiene of the water.
When changing water, after connecting the hose to the water flow component and gravel pipe, first immerse the gravel pipe into the aquarium water and keep its valve closed, then keep the valve of the water flow component open and turn on the faucet, finally open the valve of the gravel pipe, and the dirty water will be sucked into the hose and drained away.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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