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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Our chimney sweep brush is made from reinforced nylon, features high elasticity and toughness, bending up to 45��, and resisting breaks. The head of the rod is constructed of stainless steel, strong enough to withstand corrosion, and always maintains a bright surface. So it won��t be broken or stuck in the pipeline during cleanings, and stills work well after long-term use.
With a flexible brush head, this chimney sweep is effortless to rotate at high speeds. It allows you to run your drill both forward and reverse. Cleaning range: 4-12 in/10-30 cm. Besides, the brush bristle consists of strong nylon string with a special sharp-edged rectangular shape, which makes sweeping efficient.
The chimney sweep kit is equipped with a detachable button locking system. This unique detail is designed to avoid loosening in any direction of rotation (clockwise or counterclockwise). Therefore, you can assemble and disassemble the rods easily and tightly without effort. Please operate it by following the given instructions.
Our chimney brush kit supports power sweeping and hands sweeping. To save time and energy, just attach it to a power drill, it will effectively sweep away soot. Quantity: 8 Rods. Each length: 39.4 in/100 cm. According to your needs, you can select the desired length by reducing or increasing the number of rods.
Overall Length: 26 ft/8 m. This flexible chimney brush kit can sweep away soot and creosote buildup inside the flue or chimney, which helps to guard against flue fires in advance. The chimney sweep tools can clean all shapes of metal flues or brick chimneys, such as square chimneys, rectangle chimneys, arch chimneys, etc.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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