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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Our spiral mixer is equipped with an 8L / 7.3Qt capacity bowl, allowing you to mix up to 3 kg / 6.6 lbs dough at one time. In addition, all parts touching food, including bowl, hook, and rod, are made of food-grade stainless steel. These reliable components are rust-proof, corrosion-proof, and easy to clean.
Our electric dough mixer adopts a dual rotation design, largely improving the elasticity and toughness of doughs. With a 21 r/min bowl and a 159 r/min hook, this machine can simulate the manual kneading process and mix the dough more evenly. Meanwhile, the 450W power motor provides efficient mixing with low noise, gaining flour film in 10 minutes.
It is effortless for you to control the mixing process with simple buttons and knobs. The on/off switch with a waterproof cover is convenient for operation. The timer knob allows you to set up mixing time within 60 minutes according to different food demands. The reset button can solve accidental breakdown problems. Besides, the indicator light clearly shows the power status.
There are thoughtful details for bringing you secure and reliable use. The practical secure shield is well-designed for keeping your hands from unexpected injury during mixing. Moreover, the machine will shut down automatically once the shield isn't tightly closed. The auxiliary rod can promote adequate mixing for rapidly forming doughs. The bottom feet are nonslip, ensuring the stability of the dough mixer during work.
Our dough kneading machine is widely applied in restaurants, hotels, bread housing, and food manufacturers as kneading the dough and mix of food processing machinery. It is suitable for mixing cream, egg fluid, fillings, and other dough operations.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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