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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

VEVOR fireproof document box is crafted with premium fireproof and waterproof materials (non-itchy silicone coating and fiberglass). It can withstand temperatures up to 2000_! The soft and skin-friendly silicone coating not only resists heat but also quickly isolates air, ensuring ultimate protection for your important documents. Plus, its water-repellent surface prevents water drops from seeping in.
Our fireproof document bag features card slots, U disks pockets, and a spacious pocket, allowing you to organize your important documents independently. No more disorganized items! The perfect size enables you to securely store legal documents, passports, birth certificates, ID cards, licenses, contracts, as well as cash, jewelry, precious photos, laptops, and other valuable items.
Equipped with a comfortable handle and a fixing strap, our document bag with lock allows for easy carrying of your valuable items. It has passed UL94 V-0 certification, assuring its resilience against harsh weather conditions and protecting your important documents from fire and water damage.
Our fireproof file box comes with a three-digit combination lock, preventing unauthorized access to your belongings. The water-resistant zipper enhances security while ensuring easy opening and closing.
Equipped with a striking reflective strip, our fireproof waterproof document bag ensures easy visibility in low-light or dark environments. Its presence allows you to quickly locate the bag and efficiently transfer your belongings in case of emergencies, providing optimal protection.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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