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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

You can enjoy summer fun on a 10-feet large bouncing surface. The inflatable water trampoline provides excellent elasticity for your water activities with no spring bungee cords and interlocking nylon webbing pads. With a maximum weight capacity of 185 kg/408 lbs, it can entertain 1-3 children at a time. The water trampoline is an excellent platform for water sports.
The recreational water bouncer uses 1000D thick PVC mesh fabric, with a smooth waterproof surface that is fire-resistant, cold-resistant, heat-resistant, and aging-resistant. It is designed in two vibrant colors. The bungee cords and five-layer stitching are tightly intertwined, providing greater stability and minimizing gaps, effectively preventing foot entanglement during play. Multiple spare bungee cords can be flexibly adjusted.
Using the 3-step ladder with an enlarged area for comfortable and safe climbing, you can easily rest or sunbathe on the trampoline. Additionally, there is a slide that adds the joy of sliding to your trampoline experience. It features user-friendly large wave handles, providing a comfortable grip and excellent friction. The inclusion of warning labels promotes responsible product usage and prolongs its lifespan.
Easily inflate or deflate with a high-speed inflation/deflation pump, allowing you to enjoy a fantastic summer in just a few minutes. Equipped with a 600w pure copper motor inflation pump, the inflation process won't be interrupted, and the same pump can be used for both inflation and deflation. The portable bounce swim platform is easy to transport after deflation, so it's recommended to inflate it at the play location.
The trampoline comes with complete accessories, including anchor ropes*1, anchor bags*1, patch stickers*3, 3-step ladder*1, air nozzles*5, a reversible air pump*1, slide*1. The installation and usage process are straightforward. With built-in handles, moving it is convenient. The included anchor bags and 304 metal anchor buckles help secure it in place. The floating trampoline can be placed on any water surface, such as lakes, oceans, swimming pools, etc. Be cautious to avoid sharp objects.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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