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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

This waterproof box has external dimensions of 20.87 x 16.92 x 7.87 in/530 x 430 x 200 mm and internal dimensions of 19.01 x 15.08 x 7.12 in/483 x 383 x 181 mm, providing ample space for convenient wiring of electrical components. If you find that the size doesn't meet your requirements, we offer multiple size options of the same high quality to ensure the best protection for your electrical components.
We use high-quality PU polyurethane foam sealing material to achieve an IP67 protection rating, representing level 6 dustproof and level 7 waterproof capabilities. It provides exceptional protection against water, rain, dust, snow, oil, and other environmental factors, ensuring that your electrical equipment remains unaffected by harsh conditions. It's the top choice for storing household electrical components!
Our product achieves an IK08 impact resistance rating and can withstand 5J of impact force. It effectively protects internal components and ensures continued operation during an accidental collision. Our enclosure is constructed from 3.5 mm thick ABS material with a high hardness surface and wear resistance, making it perfect for outdoor use, even under direct sunlight. Your ultimate choice for impact-resistant and outdoor applications!
The hinged cover, equipped with a 304 stainless steel door latch, allows for easy opening and secure closure, making it simple to check the operational status at any time. Paired with a detachable mounting plate, this junction box ensures that wires can be securely fastened and adjusted in different positions and angles. Experience hassle-free usage with our user-friendly junction box!
We've included 304 stainless steel accessories and a comprehensive screw set, providing robust support and hanging capabilities, ensuring that the junction box remains securely fixed to the wall for an extended period. Our detailed user manual walks you through the step-by-step installation of the mounting plate and junction box, making it accessible even for beginners. Get your electrical setup up and running quickly and effortlessly!
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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