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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

The slackline kit includes 2x60-foot slacklines, 2x1.5m tree protectors, 1x1.2m arm trainer, 1xwaterproof storage bag, and 1xinstruction manual. The package contains two slacklines to meet the different training needs of both beginners and professional athletes. Come and experience the thrilling sensation of balancing!
This backyard slackline kit offers balance skill exercises that other sports cannot provide, activating every muscle in your body to achieve perfect balance and coordination. Additionally, regular training can keep your brain active in the long term and improve focus. This product can be installed in various settings such as the backyard, playground, home gym, basement, swimming pool, fitness studio, camping, or beach park.
Each webbing strap has a weight capacity of 500 pounds, enough for two or more children to use simultaneously. Upgraded dual ratchets paired with wider and thicker webbing solve the problem of sagging and softness, securely locking onto trees, ensuring your feet won't touch the ground, and providing you with a safe and firm grip experience.
Our easy setup slack line set can be assembled in 5 minutes. There's no need to lay down a wide flat surface in your yard; you only need to secure it between two trees or posts to start customizing your balance training challenge game! It's an ideal alternative to traditional playgrounds, offering convenient and flexible exercise options for people of all ages and skill levels.
We deeply appreciate the value of nature, which is why our backyard slackline kit for kids comes with two 1.5m extra-long tree protectors to ensure that playing does not harm the tree trunk. We have zero impact on the environment and contribute to a green ecological environment.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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