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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Our through the wall key drop box features a secure rainproof design with a large flap positioned in front of the delivery slot, ensuring the safety of important mail even during heavy rain. The bottom of the box is equipped with rubber pads and drainage holes to quickly remove any accumulated water, preventing mail from getting damp.
The through the wall drop box includes a 13 x 7 x 17 inch storage box, providing 0.88 cubic feet of space, capable of accommodating various sizes of items. The 9.5 x 1 inch (240 x 26 mm) slot is suitable for smartphones, envelopes, and small parcels.
Constructed from heavy-duty steel and coated with a rust-resistant powder, our through the wall mail box is sturdy and durable. Its scratch-resistant surface design maintains an attractive appearance and enhances longevity. This mailbox ensures long-term wall security and usage life, providing peace of mind for your daily life.
The use of a combination lock is more convenient, eliminating the hassle of losing keys, and allows for password changes at any time. Inside the mailbox, there are metal baffles to prevent theft or fishing for important mail. It's ideal for use at home, offices, workplaces, or schools.
Our through the wall locking key drop box is equipped with adjustable slides, suitable for walls with a thickness of 2.8-7.9 inch (70-200 mm), compatible with various common wall types. The wall-mounted mailbox is easy to install with detailed installation instructions, making it suitable even for beginners.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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