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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Description:
Our Dolphy series are made to the highest quality standards and feature a hidden mounting system with “sure grip” handles. All grab rails come complete with mounting hardware.
Specifications:
Features:
HIGH-QUALITY GRAB RAILS: This grab rail is made of stainless steel, diameter is 60.5x8x10cm, sturdy and durable, grab rail supports up to maximum 200 kg weights.
LIFE SAVER: Safety Is Affordable for Loved Ones. Install the handle and you have a safer bath or shower. With this balance grab rail, it is superior for safety when you need to steady yourself. Would recommend these to anyone who may need extra safety in the bath/shower! Enjoy greater peace of mind in the bathroom with our grab rail.
BALANCE GRAB RAILS: Add more security to your family, while take a shower or go to bathroom, for seniors, pregnant, elderly, Suitable for assisted living and age care, post-surgery mobility-impaired people, prevent them slip or fall. And have great support role for everyone.
STURDY AND ATTRACTIVE: This grab rail is made of durable SS tube coated with Nylon construction, it features a corrosion-resistant finish to ensure lasting performance and blends seamlessly with almost any interior decor. Stylish end covers conceal the mounting hardware for a clean, seamless look. This is a great grab rail that is perfect for a bathroom or anywhere you need a helping hand to balance you.
INSTALLATION OPTIONS: Easily mount the grab rail vertically depending on your needs. The grab rail and included mounting hardware is suitable for installation on acrylic, fiberglass surfaces as well as drywall and plaster walls. Additional mounting hardware will be necessary for securely installing the grab rail on ceramic tiles.
- Also available in 304 Stainless Steel finish - DHGB0012
- Premium stainless steel construction with antimicrobial NBR rubber seal inside the clam flange
* This unit is accessible compliant when installed in accordance with AS1428.1. guidelines.
*It is the responsibility of the installer to ensure that the surface/substrate that the unit is installed upon and the fixings used are suitable to withstand the weight-bearing loads of the unit and if required as per AS1428 / Australian building code regulations.
*The materials and construction of this grab rail meet AS1428.1 force requirements to be able to withstand a force of 1100Nm applied at any position and in any direction without deformation.

At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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