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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Paw Mate Wire Dog Cage Crate 30in with Tray + Cushion Mat + Pink Cover Combo
Reduce housebreaking time and help resolve barking, chewing, and behavioural problems with this collapsible dog crate!
This convenient wire dog crate feature double access doors that provide easy access for your dog to easily enter and exit, as well as dual safety locks on each door to keep your pup securely inside. Built with quality sturdy wire construction with black powder-coated finish. The slide-out / removable plastic tray for easy cleaning.
This collapsible wire dog crate are perfect for dogs that are constantly on the go as they require no assembly. They also set up in seconds without assemble or any tools require and fold flat for compact storage and travel.
With the Paw Mate crate cover and cushion pad, you'll have a crate that matches your lifestyle & your living room! Paw Mate crate covers are made of waterproof, heavy duty 600D oxford canvas fabric to match perfectly your collapsible dog crate. The front cover can be fully rolled up for easy access. You also have a window on the side panels that you can roll up to allow for fresh air to circulate throughout the crate. A very important feature is the secure velcro strap at the bottom of the canvas so that your crate cover will not blow off in any wind conditions. Crate Cover an invaluable tool for ensuring your dog feels right at home and becomes socially well adapted around you, your family and visitors. Love your Pet! The cover provides warmth on those cooler days by stopping cold drafts and rain or it provides instant shade and air flow on those warmer to hot days.
Product Features:
Product Included:
Product Specification:

Brand: Paw Mate
Colour: Black
Material: Steel Frame
Finishing: Powder Coated
Cover Material: 600D Oxford Canvas Fabric
Cover Colour: Pink
Cushion Material: Polar Fleece
Cushion Colour: Beige
Crate Dimension: 77cm(30in) x 48cm x 55cm (L x W x H)
Fold up Dimension: 77cm(30in) x 48cm x 9cm (L x W x H)
Front Door Dimension: 33cm x 41cm (W x H)
Side Door Dimension: 33cm x 38cm (W x H)
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.yarrasupply@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We offer free shipping for all our items. Shipments to rural areas may incur additional fees. We aim to dispatch all products within one business day after your full payment has been made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
We can ship to New Zealand, but there will be additional charges for postage. Contact us and we can get a freight quote for you. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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