Wooden Pet Climbing Ladder Bed Step Frame Durable Climbing Frame for Small Pets

Warranty:

At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.

Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.

How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:

Contact Customer Service and provide the following details.

· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.

Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.

At Yarra Supply, we aim to make your shopping experience easy and hassle-free.

Shipping Surcharges

We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.

Shipping Locations

We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.

Processing & Delivery Time

• Orders are typically processed within 1–2 business days.

• Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).

• Tracking information will be provided once your order has been dispatched.

Order Tracking

Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.

Delivery Issues & Cancellations

If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.

If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.

Returns Note

If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.